No internet? Check for outages
Reach out to us at [email protected] or call us on 1300 649 117
The issue may be with your Wi-Fi network. Try connecting a device such as a laptop or computer directly to your modem/router via an ethernet cable.
If your internet works when connected via ethernet cable
The issue is with your modem or router’s Wi-Fi settings.
Every model of modem or router has its own Wi-Fi settings. You can look up your device model online to find them, or you can get in touch with our support team to help guide you through the process. Support is available via emailing [email protected] or phoning 1300 649 117
If your internet doesn’t work when connected via ethernet cable
Please get in touch with us by emailing [email protected] or phoning 1300 649 117 so we can assist in getting you back online ASAP.
Yes you can, please reach out to us at [email protected] or phone us on 1300 649 117 to arrange this.
FTTP – Router with an ethernet WAN port capable IPoE/DHCP works in most locations, however, some locations only support PPPoE.
FTTB – VDSL modem router capable of IPoE/DHCP works in most locations, however, some locations only support PPPoE.
HFC – Router with an ethernet WAN port capable of PPPoE authentication is required – Opticomm’s HFC network does not support IPoE/DHCP.
If you live in an Opticomm Legacy area that is discontinuing their FTA (free-to-air) service, you will have received a letter advising of this. The FTA shutdown is only in premises in select legacy network communities – not all Opticomm communities. For more information please click here
